Eligibility

• Custom gifts cannot be returned for non-quality reasons.

• Refunds or replacements are available for:

  • Production errors

  • Damaged or missing items

  • Wrong items shipped

Refund Process

1. Contact customer service with order number, description, and photos.

2. MINGKOS will review and provide a refund or replacement solution.

3. Refunds will be returned to the original payment method within 7–14 business days.

Return Shipping

• MINGKOS provides a return address if needed.

• Proof of delivery is required for logistics-related damages.

• Shipping costs for non-quality returns are borne by the customer.