1. What products can be customized?

• Corporate gifts, employee rewards, event & exhibition gifts, VIP gift boxes, seasonal gifts.

2. How can I confirm the design before production?

• Digital mockups or physical samples (may incur extra fees) will be provided.

• Once approved, the design enters production and cannot be changed.

3. Minimum order quantity and bulk discount

• Minimum quantities vary by product. See each product page for details.

• Bulk orders are eligible for tiered discounts.

4. Can I expedite my order?

• Rush orders are available. Contact customer service to confirm schedule and fees.

• Additional rush fees may apply.

5. What if items are damaged or missing?

• Contact customer service within 48 hours with photos and order number.

• MINGKOS will confirm and provide replacement or refund within 1–2 business days.

6. Can I modify my order?

• Once payment is made and production has started, custom orders cannot be modified.

• Orders not yet processed can be canceled or modified by contacting customer service.

7. Size and Measurement Differences / 

• Product dimensions are manually measured. Minor variations may occur.

• Asia: dimensions in cm.

• US & Europe: dimensions in inches.

• All dimensions are for reference; final product may have slight variations.

8. Color Differences / 

• Colors on screen may differ from the actual product due to screen settings, lighting, and material differences.

• Slight color variation is normal and considered acceptable.

• Final colors should be based on the approved sample.