Frequently Asked Questions

Every product page lists its own MOQ — it depends on the item and the printing method used. As a guide, most soft goods (T-shirts, polos, caps) start around 25–50 pieces, while drinkware, notebooks and awards often start from 50–100 pieces. The online designer will not let you check out below the MOQ of the product you are configuring.

Yes. Most products can be ordered as a single printed sample or as a digital proof. Use the Sample or Proof button on the product page — a sample is produced with your actual artwork so you can check colour, placement and material before the full run.

Yes. Prices drop automatically as quantity rises. The tiered price table is shown on every product page and the price updates live in the designer as you change quantity, options and printing methods.

Usually yes, as long as the total quantity meets the MOQ and all items share the same artwork and print method. Tell us the split you need when requesting a quote and we will confirm what is possible.

Vector files are always best: AI, EPS, PDF or SVG with text converted to outlines. If you only have a raster file, send a PNG or JPG at 300 dpi or higher at the actual print size. Screenshots and low-resolution web images cannot be printed cleanly.

For most methods we match to the Pantone (PMS) reference you give us. Please note that the same ink or thread reads differently on fabric, metal, glass and paper, so a small variation between materials is normal. If colour accuracy is critical, order a sample first.

Yes — design support is free. Send us your logo and any brand guidelines and we will prepare a layout mock-up on the actual product for your approval before anything goes into production.

Your files are used only to produce your order and to build your proof. We do not publish customer artwork without written permission, and we are happy to sign an NDA on request.

Once you approve the proof, standard production is typically 7–15 business days for most items; complex packaging, large volumes or special finishes take longer. Your exact schedule is confirmed in writing with your quote, and we flag any delay as soon as we see it.

Changes are free up to the moment you approve the proof. After production starts, changes are only possible if the affected stage has not begun, and additional costs may apply. Cancellations after production has started are charged for work already completed.

Depending on the product: screen printing, heat transfer, DTG, embroidery, laser engraving, sublimation, UV printing, pad printing, plus foil stamping, embossing and spot UV for packaging and notebooks. The available methods are listed as options inside the designer for each product.

Every run is inspected against the approved proof before packing, and we photograph bulk production on request. Anything that does not match the approved sample is remade, not shipped.

Yes. We ship by express courier, air freight and sea freight, and can quote DDP (duties prepaid) for most destinations. Shipping cost is calculated at checkout for online orders, or quoted on your proforma invoice for bulk orders.

Bank transfer (T/T) for production orders, and major credit cards or PayPal for online and sample orders. Bulk orders are normally 50% deposit / 50% before shipment; terms can be discussed for long-term accounts.

Send us photos plus your order number within 7 days of delivery. If the fault is ours we remake or refund — see the Returns & Refunds page for the full policy.

Yes — drop shipping to one venue or split shipment to several offices is available. Send the distribution list with your order and we will handle the packing per destination.